Frequently Asked Questions (FAQ)

Cancellation and Refund Policies ?

  1. For force majeure such as weather conditions, technical issues, or the aviation authorities’ order, which leads the cancellation of flights, the clients have rights to change flight dates or request to refund the purchased tours (Exclude decoration expenses).
  2. Passengers who suppose to cancel their Booking 36 hours or more before Departure Time will receive 100% refund for the tour package purchased.
  3. Passengers who suppose to cancel their Booking from 24 to 36 hours before Departure Time will receive a refund 50% of the purchased Tour package.
  4. Passengers who suppose to cancel their booking for less than 24 hours before Departure Time will NOT receive refund for the tour package purchased.

Payment Processes ?

  1. After receiving customer’s Flight Tour reservation, the Booking Office of Danang Heli Tours will check for available schedule.
  2. Customers will be received Booking Confirmation and proceed to pay for Tickets to our Company’s Bank Account as below:
    BANK ACCOUNT: CONG XETACO LTD
    STK: 19036862389080 (VND)
    STK: 19036862389021 (USD)
    SWIFT CODE: VTCBVNVX
    BANK: TECHCOMBANK (Vietnam Technological And Commercial Joint Stock Bank)
    >> Paypal | Visa | Mastercard are Accepted <<
  3. After completed payment process, customers will be received full informations of Flight and an E-Pass ticket for Check-in at Nuoc Man Helicopter Airport.

Safety Regulations ?

  1. To ensure a safety flight, passengers are not allowed to bring on board flammable and explosive substances, corrosive metal, SAMSUNG GALAXY NOTE 7, … and any other objects that may cause harm to passengers, Pilot and Helicopter
    .
  2. Comply with all regulations on check-in process, Security & Safety instructions by Danang Heli Tours
    Staffs at Nuoc Man Airport Helicopter Station.
  3. Passengers must be arrived at Nuoc Man Helicopter Airport a least 15 minutes in advance for Check-in process.

Insurance Policy ?

  • The insurance Agency for our annual Danang Heli Tours services is PVI – Bao Viet – Mic Insurance Partnership.
    You can download Danang Heli Tours insurance information by download here .
Quy Trình Thanh Toán - danang heli tours